1. Introduction
At IPTV UK VIP, we want to ensure that you are 100% happy with your purchase. Our service is a digital product, and once activated, it cannot be “returned” in the traditional sense. However, we do offer refunds under specific conditions to ensure fairness.
2. The Free Trial
We strongly recommend that all customers utilize our **24-hour Free Trial** before purchasing a subscription. This trial is designed to help you check:
- Review our channel lineup and VOD library.
- Test the stability of the stream on your internet connection.
- Ensure compatibility with your device (Smart TV, Firestick, Mag box, etc.).
By purchasing a subscription, you acknowledge that you have tested the service or waived your right to a trial.
3. Eligibility for a Refund
We will issue a full or partial refund within 7 days of your purchase date only under the following circumstances:
- Service Failure: If the service is completely non-functional and our technical support team cannot resolve the issue within 48 hours.
- Double Payment: If you were accidentally charged twice for the same package.
4. Non-Refundable Scenarios
We cannot issue refunds in the following situations:
- Internet Issues: Buffering or freezing caused by your own internet connection speed, instability, or high latency.
- ISP Blocking: Issues caused by your Internet Service Provider blocking IPTV signals (we recommend using a VPN in this case).
- User Error: Inability to set up the service on your device despite our provided instructions.
- Channel Changes: The temporary loss of specific channels. Channel lineups are subject to change based on source availability.
- Change of Mind: If you simply decide you no longer want the service after activation.
5. How to Request a Refund
To request a refund, please contact our support team via WhatsApp or email at [support@iptv-uk-vip.com]. Please include:
- Your Order ID or Transaction ID.
- The email address used during checkout.
- A detailed description of the technical issue you are facing.
We aim to respond to all requests within 24 hours. If a refund is approved, it will be processed back to your original payment method within 5-10 business days.